What Really Matters For Success - 1090 Words

According to psychologist Dr Daniel Goleman, â€Å"what really matters for success, character, happiness and life long achievements is a definite set of emotional skills† (Goleman). Observations indicate that organizations seek the same set of competencies; emotional intelligence, good judgement, integrity, global mindset, resilience and learning agility (Chamorro-Premuzic, 2015). These competencies, are an intrinsic aspect with regard to workplace performance and success in business. Having an in-depth understanding of my skills is important for effective workplace performance. In this portfolio, I examine the strengths and weaknesses of my intrapersonal effectiveness as learnt in this unit (BSB124). Throughout the unit, I have assessed†¦show more content†¦Emotional intelligence describes the ability of how one perceives, uses, understands and manages emotions in oneself and others (Mayer, Salovey, Caruso, 2000). A commonly used method to measure emotional intelligence is Schutte’s (1998) Emotional Intelligence Scale (SEIS). The SEIS assesses perception, understanding, expression, regulating and harnessing of emotion in the self and others (Jonker Vosloo, 2008). Furthermore, individuals who have a good level of EI are desirable as it is becoming a valued trait when recruiting managers and employees. Workers who have a high level of EI are able to function well in teams, adjust to change and be flexible (Deleon, 2015). 2.2 Analysis of test results My results (25.8), as determined from Schutte’s Emotional Intelligence Scale, indicate that I have a medium level of emotional intelligence. People with medium level of EI are generally good at interpreting, understanding and responding to emotions (Scholten, 2015). They are comfortable with conflict, emotional satiations and expressing emotions (Scholten, 2015). I agree that I have a medium level of emotional intelligence with this result being reflective of my current job performance. Working in customer service, social interactions with employees and customers are vital for